Patient Participation
We are creating a group to help improve our services. Would you like to be involved?
Frequently asked questions
Q Why are you asking people for their contact details?
A We want to talk to people about the surgery and how well we are doing to identify areas for improvement.
Q Will my doctor see this information?
A No. It is purely to contact patients to ask them questions about the surgery and how well we are doing. Your doctor will only see the overall results.
Q Will the questions you ask me be medical or personal?
A General questions about the practice, how we are proving services and what we can do to improve them.
Q Who else will be able to access my contact details?
A No one beyond the practice.
Q How often will you contact me?
A Not very often. Only a few times a year.
Q What is a patient representative group?
A It is a group of volunteer patients who are involved in shaping the services to patients.
Q Do I have to take part in the group?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery?
A We will ask you to let us know if you do not wish to receive further messages.
Q Who do I contact if I have further questions?
A The Practice Lead is Ros Clayon – Practice Manager
Contact Tel: 01273 604220 or Email at office@theavenuesurgerybrighton.co.uk
Contact form
If you are happy to be part of the patient representative group please complete the form below and return it to the practice as soon as possible.
Name:
Address:
Postcode:
Email address (if applicable):
The following information will help to ensure we speak to a representative sample of the patients registered at this practice.
Are you? Male □ Female □
| Age: Group | Under 16 | □ | 17 - 24 | □ |
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| 25 – 34 | □ | 35 – 44 | □ |
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| 45 – 54 | □ | 55 – 64 | □ |
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| 65 – 74 | □ | 75 - 84 | □ |
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| Over 84 | □ |
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Which ethnic background do you represent?
| White |
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| British Group | □ | Irish | □ |
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| Mixed |
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| White & Black Caribbean | □ | White & Black African | □ | White & Asian | □ |
| Asian or Asian British |
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| Indian | □ | Pakistani | □ | Bangladeshi | □ |
| Black or Black British |
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| Caribbean | □ | African | □ |
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| Chinese or other ethnic Group |
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| Chinese | □ | Any other | □ |
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Which of the following areas should we focus on (please tick all that apply):
| Getting an appointment |
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| Clinical care |
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| Telephone answering and access |
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| Waiting room facilities |
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| Customer service |
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| Time keeping |
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| Patient information |
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| Opening times |
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| Parking |
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| Other (please specify)
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Thank you. Please note that
no medical information or questions will be responded to.
The information you supply us will be
used lawfully, in accordance with the Data Protection Act, 1998. The Data
Protection Act 1998 gives you the right to know what information is held about
you, and sets out rules to make sure that this information is handled properly.