Rights and Responsibilities:

 

Responsibilities of patients

 

Please let us know of any change in your personal

circumstances especially address and telephone numbers,

including mobiles.

Please help us to keep the building clean tidy and safe.

Please turn off mobile phones while on the premises.

Please let us know if you cannot keep an appointment

so that it can be given to someone else.

 

Violent and abusive patients

 

As part of the Government's NHS Zero Tolerance Policy, any person who is physically or verbally abusive or threatening to any member of staff or other patient at the surgery will be removed from the list. Offenders may be allocated to a nominated practice in the City that cares for such patients.

 

Our Contract

 

We provide essential services under the General Medical Services Contract as follows:

-The management of patients who are ill or believe to be ill with conditions from which recovery is generally expected.

-The management of longterm chronic diseases.

-Management of patients who are terminally ill.

-Provision of relevant health promotion advice.

-When appropriate the referral of patients to other services.

 

Access to Patient Records

 

Patient records are held in both paper files and computerised format.

The practice operates confidentially policies recommended in the Caldicott Report and the Data Protection Act. Patients have a right to access their medical records on application to the practice manager according to procedures set down in the Act. No other person or agency is allowed access without the written consent of the patient.

 

Confidientiality

 

We maintain full confidentiality in all our dealings with all our patients, in line with current professional guidance. Please note that we can only disclose medical details to a third party with specific consent from the patient of their nominated carer. Confidentiality will only be breached under exceptional circumstances.

 

Complaints

 

We all work hard to ensure you receive the services you need. Please let us know if you have any problems. Our Practice manager is our Complaints Manager. She will be able to help you.