We run all our surgeries by an appointment-only system. Appointments can be booked by telephoning the surgery on 01273 606214 or completing an e-consultation here: Consult Online from Home – The Avenue Surgery (webgp.com)
In order to offer you the best clinical care possible when you request an appointment, our reception team will be offering you contact with a clinician based on your needs. This may be with a GP, Advanced Nurse Practitioner, a Prescribing Pharmacist or another external service provider. If we are unable to offer you an appointment, the team will offer signposting guidance to alternative places of treatment and self-help such as; NHS 111, your local pharmacies or an urgent treatment centre.
For more self-help advice or to check if your symptoms need clinical input, please click here: Get help for your symptoms – NHS 111
Telephone consulting service
From Monday 8 March 2021 The Avenue Surgery is working in partnership with Practice Plus Group (formerly Care UK).
Practice Plus Group will provide a telephone consulting service. Patients will call the The Avenue Surgery. Their telephone number will be taken and a Practice Plus Group GP will call the patient back. If the problem can be managed over the telephone the GP will do so. However if the problem requires a face to face appointment the Practice Plus GP will request a call back from a doctor at The Avenue Surgery the same day. If the Practice Plus Group doctor considers that urgent attention is required and it is later in the day they will pass the details to the out of hours provider to manage the case.
Extended Hours Service provided by ‘HERE’
The Avenue Surgery now has access to some GP and Nurse appointments during weekday evenings and Saturdays. This service is provided by the Extended Hours Service at ‘HERE’ and appointments are available at a designated surgery in your area.
Pre-bookable appointments are available between:
Monday – Friday: 6:30pm – 8:30pm
Saturday only: 8:00am – 2pm
Sunday only: 10:00am – 1pm
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10.00am on 01273 604220. Home visits take up more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.